About Viewing Account Online
How to Use the Online Service
The first step to taking advantage of the online bill payment service is to register and create a log-in account. To do this, click on the "Pay Online" link on the Home page.
This brings you to the Login page. Select "Member Registration", enter an email address, a user name and a password, and then select "create member". The email address you provided will be used to sent you a email with instructions for activating your membership.
Once you receive your email, follow the instructions to validate your email address and activate your online account.
Revisit the "View Account" link and login using your email address and the password. Once you are logged in, you can change your email address, your user name or password at any time using the member profile link.
To add your account, you will need your utility account number and last payment amount. Simply click "add account" to begin the setup process. The required fields are provided. Follow the instructions. If you have multiple properties and services, you will need to add each account to the registration.
Once you are registered and you have added your account, you can do a number of things including:
- View Your Account
To view your account, click on the account number icon. Once you click on this icon, you will see your Account Information, Transaction History, and Usage History. Located beside billed transactions, you will also see a magnifying glass icon. You may click this icon to view the actual printed bill in .pdf format. To get back to the My Account page, simply click the My Account link at the top of the page. NOTE: If you have multiple properties, you will need to choose one of your locations before proceeding.
- Pay Your Bill
In order to pay your bill, click on the Pay Your Bill icon. Once you click on this icon, you will see your current charges and payment methods available to you. NOTE: If you have multiple properties, you will need to choose one of your locations before proceeding.
- Email Customer Service
If you have any questions or concerns and need to contact a customer service representative, you may simply click on the contact us link where you will be directed to an easy to navigate form. Simply fill out the required fields and click the Submit button, then a customer service representative will contact you as quickly as possible.